Terms & Conditions

Welcome to Florento. By using our website, placing an order, or joining our community, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

  1. Florento.nl is operated by [Insert Legal Company Name], registered in the Netherlands.
  2. Our webshop offers beauty and wellness products curated with care.
  3. These terms apply to all visitors, customers, and transactions made on our website.
  1. All prices are listed in EUR (€) and include VAT unless stated otherwise.
  2. Orders are confirmed once payment is successfully received.
  3. We accept secure payments via iDEAL, PayPal, credit cards, and other trusted providers.

Florento reserves the right to cancel an order if payment is not completed or in cases of suspected fraud.

We offer free shipping on eligible orders (details available at checkout).

  1. Delivery times vary depending on location but are generally 1–5 business days within the Netherlands.
  2. Once your order has shipped, you will receive a confirmation email with tracking details.
  3. Florento is not responsible for delays caused by third-party carriers or force majeure events.
  1. You may return products within 14 days of receipt (right of withdrawal) provided items are unopened, unused, and in their original packaging.
  2. To start a return, please contact us at contact@florento.nl with your order number.
  3. Refunds will be processed within 7–14 business days after receiving your returned item.
  4. Some items (e.g. opened cosmetics for hygiene reasons) may not be eligible for return. This will be clearly indicated on the product page.
  1. We strive to provide accurate product descriptions, images, and pricing.
  2. Minor variations in packaging or product appearance may occur.
  3. Florento is not liable for allergic reactions or misuse of products. Please read ingredient lists carefully.
  1. We guarantee that our products meet the quality standards described on our site.
  2. Florento is not responsible for damages resulting from improper use, negligence, or external factors beyond our control.
  3. Our liability is limited to the value of the purchased product.
  1. Your personal information is processed in accordance with our Privacy Policy.
  2. We use secure SSL encryption and trusted payment providers to protect your data.
  1. These Terms and Conditions are governed by the laws of the Netherlands.
  2. Any disputes will be submitted to the competent Dutch court.