Privacy Policy

At Florento, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from Florento

When you visit our website, we may collect the following information:

  1. Personal Information you provide:
    - Name, billing/shipping address, email, phone number
    - Payment information (processed securely via our payment partners)
  2. Automatically collected information:
    - Device information (browser type, IP address, operating system)
    - Browsing behavior on our store (pages viewed, time spent, clicks)
  3. Marketing information:
    - If you subscribe to our newsletter or join the Florento Community, we collect your email preferences.-

We use your information to:

  1. Process and fulfill your orders
  2. Communicate with you about your order, shipping, or support requests
  3. Improve and personalize your shopping experience
  4. Send marketing emails (only if you’ve opted in)
  5. Prevent fraud and ensure secure transactions
  6. Comply with legal and regulatory requirements

We value your privacy and do not sell or rent your personal data.

We may share your data with:

  1. Trusted service providers: payment processors (iDEAL, PayPal, Shopify Payments), shipping carriers, and IT support.
  2. Analytics & marketing partners: such as Google Analytics or email marketing providers (to improve our website and campaigns).
  3. Legal authorities: if required by law or to protect our rights.

Florento uses cookies and similar technologies to:

  1. Ensure our site functions properly
  2. Remember your preferences (like currency and language)
  3. Analyze website traffic and improve performance
    Provide personalized offers and targeted advertising

👉 You can manage or disable cookies in your browser settings at any time.

We keep your personal information only as long as necessary to:

  1. Complete your purchase and delivery
    Comply with accounting and tax obligations
  2. Resolve disputes or enforce agreements
  1. If your order is delayed, lost, or arrives damaged, our support team is here to help.
  2. Simply contact us at contact@florento.nl with your order number, and we’ll find the best solution (replacement, refund, or store credit).

We take strong technical and organizational measures to protect your data:

  1. Secure Sockets Layer (SSL) encryption
  2. PCI-compliant payment processing
  3. Limited access to personal data by authorized staff only

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Updates will always be published on this page with the latest date.