Frequently Asked Questions (FAQ)
Find answers to common questions about our products and services.
Florento products are carefully curated from trusted suppliers worldwide, ensuring high-quality skincare and wellness solutions at fair prices. We focus on natural ingredients and proven formulations.
All orders are processed within 24 hours. Average delivery time is 7-14 days worldwide. We offer free shipping on all orders with tracking available2-3 days after dispatch.
We offer a 14-day guarantee on all products. If you're not satisfied with your purchase, contact us within 14 days of delivery for a refund or exchange.
Most of our products are formulated for all skin types, including sensitive skin. However, we recommend checking individual product descriptions and consulting with a dermatologist if you have specific concerns.
Yes! We offer free worldwide shipping on all orders with no minimum purchase required. Delivery times may vary by location, but we ship to most countries globally.
Once your order is shipped, you'll receive an email with tracking information. Tracking becomes available 2-3 days after your order is placed. You can also use our order tracking tool on the Order & Delivery page.
We accept all major credit cards, PayPal, and other secure payment methods. All transactions are processed through secure, encrypted payment gateways.
Orders can be canceled or modified within 24 hours of placement. After this time, orders are processed and shipped, so changes may not be possible. Contact our support team as soon as possible for assistance.
Yes, we offer special pricing for wholesale orders and bulk purchases. Please contact our sales team for more information about volume discounts and wholesale opportunities.
Yes, all Florento products are cruelty-free. We do not test on animals and work only with suppliers who share our commitment to ethical practices.
Each product page includes detailed information about skin types and concerns it addresses. You can also take our skin quiz or contact our beauty experts for personalized recommendations.
Yes! Join our Florento Rewards program to earn points on every purchase, receive exclusive discounts, early access to new products, and special birthday treats.
